Start with the order
Provide the order number and the email used for the account so staff can find the payment, delivery record, and product details.
Warranty and replacement policy
Replacement requests made clear.
Warranty coverage on aistoreuk.org is product-specific. If an order develops an access problem during the warranty stated on its listing, this page explains what to send us and how the request is reviewed.
A clear process, without the runaround.
Providing the order number and a clear description of the issue helps staff review a warranty request without unnecessary back-and-forth.
Check the warranty window
The eligible period is the warranty stated on the product listing or order. A subscription term and a warranty period are not assumed to be the same unless the listing says so.
We review what failed
Staff review the order history and the issue you report, which may include a changed password, expired session, invitation problem, supplier interruption, or another access error.
Resolution after review
If the claim is eligible, the resolution may be replacement access, reactivation, a corrected delivery, or account credit, depending on the product and the circumstances.
Coverage boundaries
What is covered & what is excluded.
Warranty coverage depends on the product you bought. The listing states the covered period, and this page explains how a claim is reviewed when coverage applies.
Submit a claim while the order is still inside its stated warranty window. Keep the order number handy so staff can locate it quickly.
Warranty guidelines
- May be eligible: supplier or access interruption
- A supplier-side cancellation, session revocation, invitation removal, or similar access failure may be covered when the listing includes a warranty.
- May be eligible: delivered access does not work
- A delivered login, invitation, key, or other access method that does not work may be reviewed under the warranty stated for that product.
- Usually excluded: changing protected account details
- Changing account details that the listing says must remain unchanged can make a warranty claim ineligible. Check the product instructions before editing credentials or account settings.
- Usually excluded: prohibited or abusive use
- Use that breaches the product instructions or the relevant service terms, including prohibited automation, spam, or unauthorized resale, may fall outside warranty coverage.
Check your order first
Check the order status and delivered details.
Your customer panel keeps the order status and any delivered details. Check that record first so you can describe exactly what changed or stopped working.
Open customer panel
Need us to review an order?
Send a warranty or access request.
Send the order number, product name, and a short description of the problem through the support desk. If WhatsApp is available, you can use it for the same order reference.
Know the plan before you pay. Then order the one that fits.
Browse the live catalog, compare the access type and term, and check the delivery and warranty notes on the product page before you place the order.
Browse the live catalog